Terms and Conditions

Last Updated: 23.11.25

These Terms and Conditions (“Terms”) apply when you use the website enchantedescaperooms.com, sign up for an offer, or receive SMS or email communications from Enchanted Escape Room LLC (“we”, “us”, “our”).

By using our website or submitting your information, you agree to these Terms.

1. Use of Our Website

You agree to use our website lawfully and not to engage in any activity that disrupts, damages, or interferes with its operation.

We may update or change the website at any time without notice.

2. Offers and Sign-Up Codes

When you sign up for an offer:

  • You must provide accurate information

  • You will receive an SMS with your sign-up code

  • Codes may be time-limited, single-use, or subject to availability

  • We may withdraw or change offers at any time

Codes cannot be exchanged for cash.

3. Communications

By entering your details, you agree that we may contact you by:

  • SMS (to send your code and related updates)

  • Email (to send booking information and follow-up details)

You can opt out at any time:

4. Booking Terms

All escape-room bookings are subject to our separate booking terms, including:

  • Pricing

  • Group sizes

  • Cancellation policies

  • Age requirements

  • Safety rules

These terms are provided during the booking process.
Failure to follow safety rules may result in removal from the experience without refund.

5. User Responsibilities

You agree not to:

  • Use false information

  • Attempt to access the website through automated means

  • Interfere with security features

  • Upload harmful code, viruses, or spam

6. Intellectual Property

All content on our website – including text, images, branding, and designs – is owned by Enchanted Escape Room LLC.
You may not copy, reproduce, or use our content without written permission.

7. Limitation of Liability

To the fullest extent permitted by law, we are not responsible for:

  • Losses resulting from website downtime

  • Errors or delays in sending SMS or emails

  • Issues caused by third-party providers (Google, Go High Level, etc.)

  • Personal losses, injuries, or damages resulting from misuse of our services

Your use of the website is at your own risk.

8. Third-Party Services

Our website uses services such as:

  • Google Analytics

  • Go High Level

These services may collect information as described in our Privacy Policy.
We are not responsible for the content or practices of third-party websites.

9. Changes to These Terms

We may update these Terms at any time.
The “Last Updated” date at the top will show the most recent version.
You should check these Terms from time to time.

10. Governing Law

These Terms are governed by the laws of the State of California.
Any disputes must be handled in California courts.

11. Contact Us

If you have questions about these Terms, contact us at:

Enchanted Escape Room LLC

8300 Tampa Ave. Northridge, CA 91324

Email: info@enchantedescaperoom.com

Phone: +1 818 855-9951

 

© Enchanted Escape Room 2025. All Rights Reserved